How can I change my shipping address?
You can change your shipping address when you complete your survey. You can also change your address until we send a notice advising that we are locking in your address. This is typically three to four weeks before shipping.
Need to change your address at the last minute? Email [email protected] and we’ll take care of you personally.
Last updated: April 22, 2024 09:12
When will The Really Complete Paradise Too ship?
We are scheduled to ship all rewards and add-ons in mid/late August.
Last updated: April 22, 2024 09:13
Can I purchase additional books or merchandise?
Yes! When you receive your survey you will have the opportunity to purchase books and merchandise at that time. Several new items have been added to the surveys that were not available on Kickstarter. Be sure to check out the add-ons!
Last updated: April 18, 2024 14:34
Can I get a signature on my softcover?
Terry will not be able to sign items that did not specifically include a signature during the campaign. But we do offer a signed bookplate in the add-ons that can be adhered to any of the books.
Last updated: April 18, 2024 14:37
I missed the Kickstarter campaign. Can I still pledge?
Absolutely! Just click the link on our Kickstarter Spotlight page and you can pledge and purchase add-ons.
Last updated: April 18, 2024 14:51
When will I receive my digital rewards or add-ons?
Digital rewards and add-ons will be sent to the email address provided on your survey. We will send out the digital rewards and digital add-ons on July 1, 2024.
Last updated: April 22, 2024 09:13
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.